Refund policy

Refund Policy

Order Delays
If an order lacks tracking information, is in transit, pending, or expired beyond 60 days from the original shipping date (45 days for U.S. orders and 110 days for Brazil), SteamFlow will offer a refund or resend the product at SteamFlow’s expense. Exceptions apply to certain shipping methods and destinations.

Delivered Orders
SteamFlow will not process refunds or replacements if tracking information indicates the order was delivered. In cases where the package wasn’t received, a non-delivery certification from the local post office is required for refund or replacement.

Damaged Products
A full refund or replacement is provided for items that arrive damaged. All refund or replacement requests for damaged products will need to be validated through photo or video evidence submitted to SteamFlow for approval prior to a refund being issued.

Incorrect or Missing Products
A full refund or replacement will be provided for incorrect or missing items that were shipped. All refund or replacement requests for incorrect or missing products will need to be validated through photo or video evidence submitted to SteamFlow for approval prior to a refund being issued.

Order Cancellation
A full refund is available for orders canceled before processed and shipped by our warehouse. However, certain orders, such as Print on Demand (POD) and preorder inventory orders, cannot be canceled after payment.

Refund requests must be submitted within 90 days of payment

You can always contact us for any return or refund question at support@steamflow.shop